Return & Refund Policy

15 DAYS RETURN POLICY

  • If you are not completely satisfied with your purchase, you may return the Product to us within thirty (15) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable).
  • All items must be return to Kool Kidz to allow customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
  • We ensure the best possible online shopping experience for you.
  • You may process returns through your nearest post office. We do not honour any walk-in returns.
  • You are responsible for the postage fees.
  • Kindly provide details of your returned Products together with your return slip. We will refund you via store credit which you may utilize for your next purchase.
  • Email: contactus@koolkidzstore.com  OR  SMS/WhatsApp/WeChat +6011-55079663

FAULTY PRODUCTS

  • All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
  • Product image as seen on the Site may slightly differ from the actual Product that you receive.
  • If the item you receive is faulty, please contact us and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
  • Kool Kidz will bear the postage cost for any faulty items.
  • Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.
  • Kool Kidz may at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute with our store credits.
  • In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
  • Email: contactus@koolkidzstore.com  OR  SMS/WhatsApp/WeChat +6011-55079663